Why store.get webhook requests may not appear on the production dashboard

If store.get requests are visible in sandbox but not in production, this can be expected behavior.

In the live environment, store.get logs may be disabled to reduce load on the dashboard and logging systems. This affects request visibility in the dashboard only and does not mean the webhook is not working.

How to confirm whether the webhook is still working

• If store items are loading correctly for players, the store.get webhook is likely still being processed normally.
• Compare sandbox behavior with production to verify that the issue is limited to dashboard visualization.
• If needed for debugging, the team can temporarily enable live store.get logs.

What to do next

If you need to inspect recent production store.get requests, contact support and ask for live logging to be enabled temporarily.