Virtual currency icon missing on a gacha button after moving content from sandbox
Last updated: July 1, 2026
Virtual currency icon missing on a gacha button after moving content from sandbox
If a gacha launches but the virtual currency icon does not appear on the button, first check the price configuration on the migrated content.
Cause
After moving content from sandbox, the price configuration can reset. In this case, the virtual currency may no longer be selected in the price settings, which prevents the currency icon from appearing on the button.
How to fix it
- Open the migrated gacha or related item configuration.
- Check the price settings.
- Confirm that the correct virtual currency is selected.
- Save the configuration and republish if needed.
What to verify after migration
- The price amount is still correct.
- The intended virtual currency is selected.
- The button displays the expected currency icon in the live experience.
Notes
This issue can happen specifically after transferring content from sandbox to production, so it is worth rechecking both the amount and the selected currency before launch.