How to direct players to Aghanim for missing items or refund requests after a payment portal purchase

If a player made a purchase through the new payment portal and did not receive their items, direct them to Aghanim Customer Support. Aghanim can review the purchase, resolve missing items, and process a refund if needed.

What to tell the player

Ask the player to submit a request here:

https://support.aghanim.com/en_US/payment/didn%E2%80%99t-receive-your-purchase

They should include their purchase details in the request so Aghanim can locate the order.

Important note for public review channels

If the issue was reported in a public channel such as an app store review, do not ask the player to share game or payment details there. Instead, direct them to the Aghanim support form above.

Internal note

If details are ever collected through a private support conversation, the player ID is the main identifier needed to locate the purchase. The order ID from the payment portal is also helpful if available.