Options for running first-time gem bonus promotions without Hub↔game sync

If you cannot synchronize first-time purchase bonus state between the Game Hub and the game client, you can still run gem promotions on the Hub using simpler operational approaches.

Recommended options

1. Use clear product copy instead of cross-platform first-time sync

If syncing first-time bonus eligibility across the Hub and the game is not feasible, a practical alternative is to clearly explain the promotion behavior in the SKU description.

Example copy:

First time you purchase this item in-game or on the HUB, you will receive double the amount of gems.

This approach avoids requiring additional development work for shared first-purchase state, while still letting players understand how the promotion works.

2. Grant a fixed bonus amount with the purchase

Instead of a true 1+1 first-purchase mechanic, configure currency offers so that purchasing a SKU grants a fixed amount of bonus gems. This can create a similar promotional effect without depending on first-time status synchronization.

3. Use reward points or loyalty points as the promotion vehicle

If direct bonus grant behavior is difficult to implement operationally, consider using the existing reward point or loyalty point system:

• Let players earn points from currency SKU purchases.
• Allow those points to be redeemed for gem packages.
• Run limited promotions where purchases award extra points, which can later be exchanged for gems.

This can approximate a bonus-currency promotion while relying on existing reward mechanics.

When to choose each option

• Use product copy when the main blocker is engineering work needed to sync first-time purchase state between platforms.
• Use fixed bonus quantities when you want a direct currency-purchase incentive.
• Use reward or loyalty points when your current setup already supports point earning and redemption.

Notes

• This is an operational workaround article, not a guarantee that all promotion types behave identically to a fully synchronized first-time bonus implementation.
• Before launch, confirm the exact customer-facing wording, eligibility rules, and redemption flow for your game.