Allow tester access during maintenance in Game Hub

Last updated: June 24, 2026

Allow tester access during maintenance in Game Hub

You can allow specific players to access the live hub while maintenance mode is enabled.

Current workflow

  1. Open the player in the dashboard.
  2. Assign the player the Tester tag.
  3. Click Log into hub.

When launched this way, the hub opens during maintenance as usual, with the store visible and all features enabled.

Important notes

  • You can test in live as well as sandbox. For launch-day testing, repeat these steps using the live player ID. A sandbox player can be used for demonstration, but it does not replace setup for the live player account.
  • The player must have logged into the hub at least once so they appear in the dashboard and can be tagged as a tester.
  • If production player records are reset before launch, have testers log in again after the reset before assigning the Tester tag.

Planned improvement

Aghanim indicated that support for passing a tester tag through the player.verify webhook is planned but was not yet available at the time of this guidance. Once that ships, teams will be able to test with accounts that have not previously logged into the hub.