Game hub access for players who are not yet enabled

If a player cannot access the game hub and the integration returns a login-related denial (for example, access is not yet granted for that player), first confirm whether the hub has been enabled for that account.

What this means

The game hub may be available only to a subset of players. Some players may learn about the hub from friends or family members who already have access and then try to open it themselves before their own account is enabled.

How to handle these cases

• Do not assume the player already has hub access.
• If the player belongs to a group that is not yet enabled, access can be granted manually after a support request.
• After access is enabled, the player receives an in-game message/letter that opens access to the hub.

Internal support guidance

When a player reports that they cannot enter the hub, check whether their account has been enabled for hub access. If not, enable access for that player through the standard internal process and inform them to look for the in-game message that grants hub access.