Troubleshoot custom offer card layouts not appearing in HUB

If a custom offer card layout is not showing correctly in the HUB, verify the following settings first.

Required checks

1. Category slug: make sure the offer is using the expected category slug, such as limited-time-offers when that layout is configured for the category.

2. Card type: the custom layout requires the card type to be set to featured. If the card type is default, the custom layout will not be used.

3. Environment setup: confirm that the category template has been configured in the environment where you are testing. A layout that exists in production may still need to be transferred or recreated in sandbox before it will render there.

Example

If an offer is using the limited-time-offers slug but still renders with the wrong UI in sandbox, check whether:

• the sandbox environment has the same template as production, and
• the offer card type is set to featured rather than default.

After the template is available in sandbox and the card type is updated to featured, the custom layout should display correctly.